Free shipping on all orders $149+

Shipping & Returns

Shipping Policy

Processing Time

Orders are prepared within 1–3 business days (excluding weekends and holidays).
We aim to ship promptly while ensuring every order is packed with care and inspected before dispatch.

Where We Ship From

We dispatch orders from the nearest fulfillment location based on product availability and destination to help your order arrive as smoothly and efficiently as possible.

Delivery Timeframes

Once dispatched, delivery typically takes 7–12 business days.

Please note that delivery times may vary due to:

  • customs clearance

  • peak shipping periods

  • weather conditions

  • local carrier operations

Delivery estimates are provided in business days and are not guaranteed.

Tracking

Tracking is provided for all orders.
You will receive a shipping confirmation email with tracking details once your parcel is in transit.

If anything looks unusual with tracking, please contact us and we’ll assist as quickly as possible.

Address Accuracy

Please review your shipping address carefully at checkout.

If you notice an error, contact us immediately. We will do our best to update the address before shipment; however:

  • Orders shipped to an address provided incorrectly or with late notice are not our responsibility

  • If a parcel is returned to us due to an incomplete or incorrect address, we can reship it upon request (additional shipping fees may apply)

Customs, Duties & Taxes

Depending on your country, your order may be subject to import duties, taxes, or customs fees.

  • These charges are determined by local authorities

  • All duties and taxes are the responsibility of the recipient

  • We are unable to estimate or reimburse these costs

Free Shipping & Returns (Important)

From time to time, we may offer free or complimentary shipping.

Please note:

  • Free shipping means no shipping charge is applied at checkout

  • We still incur a shipping cost to deliver your order

  • Original outbound shipping costs are non-refundable in the event of a return, except in cases of verified damage, defect, or incorrect item

This policy aligns with our Returns & Refunds Policy and helps ensure transparency for all orders.

Additional Notes

  • Delivery timelines are estimates and not guarantees

  • Carrier delays are outside of our control

  • If your order appears stalled or delayed, contact us and we’ll investigate on your behalf

Contact

Shipping questions:
📧 truecouturecs@gmail.com